Welcome to M & M International's FAQ section. Here you'll find comprehensive answers to common questions about our optical products, services, and business processes.
A: M & M International specializes in a wide range of optical products suited for both retail and business customers. We offer various types of spectacle frames including metal, acetate, and mixed-material options, as well as prescription and non-prescription lenses. Our collection also includes sunglasses for personal and professional use, along with other related optical accessories. Whether you're an individual seeking quality eyewear or a business looking to purchase in bulk, we cater to your needs with customizable solutions and reliable product lines that meet high standards in vision care and eyewear fashion.
A: Product quality is at the core of our operations. All items are sourced from trusted manufacturers and undergo multiple layers of quality control before reaching the customer. Our checks include testing the durability of frames, the precision of lens specifications, and compliance with international eyewear standards. We also conduct sample evaluations for large B2B orders to maintain consistency in quality. This ensures that our clients—whether retail or commercial—receive only dependable, high-performance optical products suitable for long-term use.
A: Yes, we welcome custom requests from businesses looking for specific lens designs or frame styles. We offer consultation services to help tailor your order to your brand or client requirements. Prescription lenses can be custom-manufactured with specialized coatings, and frame choices can be curated to meet your target audience. Whether you need bulk lens orders for clinics or uniquely branded frames for retail, we provide technical support and customization options to align with your business objectives.
A: For business and bulk orders, we operate a two-part payment structure. An advance payment is required to begin processing your order, which ensures materials and production timelines are secured. The final payment is due upon completion and confirmation of the shipment. This process allows transparency and ensures smooth order fulfillment. For recurring or long-term clients, we may offer flexible payment terms depending on the scale of engagement and trust built over time.
A: Shipping times vary depending on whether the order is B2C or B2B. For individual consumers, orders are usually delivered within 7 business days from the confirmation date. For bulk B2B purchases, the delivery timeline depends on the order volume and destination. We also support international shipping, and proper documentation is provided to comply with global customs and logistics standards. Customers receive tracking links once the order is dispatched, helping them monitor progress until delivery is completed.
A: For B2C customers, returns are allowed within a 7-day window post-delivery, provided the items are unused and pass a quality check. You must contact us before initiating a return. For B2B clients, cancellations are only possible before dispatch. Once a bulk order has been shipped, cancellations are not accepted; however, a return may be discussed under certain conditions. This policy reflects the customized nature of large-volume optical orders, which are tailored specifically for each business.
A: We provide comprehensive support for optical businesses, including technical consultations and product recommendations. Our team assists with selecting suitable frames and lenses based on market trends and specific client needs. We also help businesses understand inventory planning, product diversification, and competitive pricing strategies. This personalized support ensures that our partners can confidently offer high-quality optical products while maintaining efficiency and profitability in their operations.
Last Updated: May 31, 2025
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